While our AI is designed to handle most of your questions, sometimes you need to speak with a human. This guide outlines the best ways to get in touch with the Convi support team for personalized assistance.

We recommend reaching out to our team if you encounter issues like:

You have a few options to get the help you need.

The fastest way to reach us is through the chat widget in your Convi panel or on our website. If you're chatting with the AI assistant, simply ask to "talk to a human," and the conversation will be handed over to our support team. If our team is offline, your message will be converted into an email ticket, and we will get back to you as soon as possible.

If you are exploring Convi for your store or want a detailed walkthrough of our features, booking a live demo is the best option. Our product specialists can answer your questions and help you get the most out of Convi.