What is Convi? An Overview
Convi is an AI-powered shopping assistant designed specifically for Shopify stores. It acts as a 24/7 customer support agent, answering questions, providing product recommendations, and helping to resolve customer issues automatically. This frees up your time and helps to increase sales and customer satisfaction.
In this article
What is Convi?
Convi is a powerful AI chatbot that integrates seamlessly with your Shopify store. It uses artificial intelligence to understand and respond to customer inquiries in real-time. From tracking orders to providing detailed product information, Convi is designed to handle a wide range of common customer questions, allowing your customers to get the help they need, instantly.
💡 Tip: A well-trained Convi assistant can help reduce your support ticket volume and increase your conversion rate by providing immediate assistance to shoppers. |
Key Features
Convi comes with a suite of powerful AI abilities that you can enable to enhance your customer's experience. These are the core features that allow Convi to act as a versatile assistant for your store.
ℹ️ Note: You can manage these abilities from your Convi admin panel under AI Agent → Abilities.
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Coming Soon
We are constantly working to expand Convi's capabilities. Here are some of the exciting new features that will be available soon:
Web Search: Allowing the AI to search the web for answers to more general questions.
Edit Order Items: Giving customers the ability to edit items in their order.
Edit Shipping Address: Allowing customers to update their shipping address.
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