FAQ: Is my data secure?
Your trust is our top priority. This article explains how we protect your business and customer data, ensuring it remains secure, private, and under your control.
Our Commitment to Data Security
At Convi, we are deeply committed to the security and privacy of your data. We employ industry-leading practices to protect your information, built on a foundation of secure infrastructure and strict access controls. Our systems are designed to be robust, resilient, and compliant with the highest standards of data protection.
ℹ️ Note: We are compliant with major data protection regulations, and our practices are detailed in our Privacy Policy. |
What Data Does Convi Access?
To provide a seamless AI shopping assistant experience, Convi securely accesses specific data from your Shopify store. This is strictly limited to what is necessary for the AI to function effectively.
Product Information: To answer customer questions about your products, the AI accesses your product catalog, including titles, descriptions, prices, and variants.
Order Information: For order tracking and support, the AI can access order status, shipping information, and customer details associated with an order.
Customer Conversations: Chat transcripts are processed to train the AI and improve its accuracy over time. All personally identifiable information (PII) is handled with strict security protocols.
How We Protect Your Data
We use a multi-layered approach to ensure your data is always protected.
Encryption: All data is encrypted both in transit (as it moves between our servers and your store) and at rest (when it is stored in our database).
Access Control: Access to production databases is strictly limited to authorized personnel. All team members access our systems using Multi-Factor Authentication (MFA) and strong password policies.
Secure Infrastructure: We leverage secure, cloud-based infrastructure with robust physical and network security measures in place.
⚠️ Important: Convi will never share or sell your data to third parties. Your data is used exclusively for the purpose of providing and improving our service to you. |
Your Control Over Your Data
You are in full control of your data. You can manage your account settings, review conversation history, and request data deletion at any time by contacting our support team.
Related Articles