Overview
Convi's billing is handled entirely through your Shopify account, making it simple and transparent. This article explains how subscriptions, billing cycles, overage charges, and plan changes work.
💡 Tip: All Convi charges appear on your regular Shopify invoice. There is no separate payment method to manage.
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How Billing Works
Billing Through Shopify
Convi uses Shopify's built-in billing system. When you subscribe to a paid plan, the charges are added to your Shopify account and appear on your regular Shopify invoice. This means:
No separate credit card or payment method is needed
All charges are in USD
You can view Convi charges in your Shopify admin under Settings > Billing
Billing Cycle
Convi uses a 30-day billing cycle. Your cycle starts on the day you subscribe to a paid plan. At the end of each 30-day period, you are billed for:
Your plan's base subscription fee (e.g., $19/month for Starter)
Any overage charges for AI replies that exceeded your plan's included limit
Free Trial
All paid plans include a 7-day free trial. During the trial:
You have full access to all features included in the plan
You will not be charged until the trial ends
You can cancel before the trial ends to avoid any charges
If you do not cancel, your subscription begins automatically after 7 days
Understanding Overage Charges
Each plan includes a set number of AI replies per month. If your store exceeds this limit, overage charges apply based on your plan:
Plan | Monthly Price | Included AI Replies | Overage Cost per Reply |
Free | $0 | 100 | N/A (AI stops responding) |
Starter | $19/month | 1,000 | $0.03 |
Growth | $99/month | 10,000 | $0.025 |
Scale | $499/month | 100,000 | $0.02 |
ℹ️ Note: On the Free plan, the AI simply stops responding once you reach 100 replies. There are no overage charges. On paid plans, the AI continues responding and overage is billed at the end of your cycle.
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How Overage Is Calculated
Overage charges are calculated at the end of each 30-day billing cycle:
Overage = (Total AI Replies - Included Replies) × Overage Rate
For example, if you are on the Starter plan and use 1,250 AI replies in a month:
Included: 1,000 replies
Overage: 250 replies × $0.03 = $7.50
Total bill: $19.00 + $7.50 = $26.50
Monitoring Your Usage
You can track your AI reply usage in two places:
Home Dashboard: Shows your current plan and messages usage percentage at the top of the page
Analytics Page: Shows total AI replies over time with detailed charts
💡 Tip: Check your usage regularly on the Home dashboard. If you consistently exceed your plan's limit, consider upgrading to a higher plan for a lower per-reply overage rate.
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No Contracts, No Cancellation Fees
Convi operates on a month-to-month basis with no long-term contracts. You can:
Upgrade your plan at any time to get more included replies
Downgrade your plan at any time (takes effect at the next billing cycle)
Cancel your subscription at any time with no cancellation fees
For step-by-step instructions on changing your plan, see our article on How to Upgrade, Downgrade, or Cancel Your Plan.
Related Articles
Understanding Convi's Pricing Plans
How to Upgrade, Downgrade, or Cancel Your Plan
FAQ: What counts as an 'AI Reply'?
Getting Started with Convi's Free Plan