Convi's AI abilities are modular skills you can activate to automate specific tasks, such as searching your product catalog, tracking orders, or handing off conversations to human agents. This guide explains each available ability and how to manage them to enhance your AI assistant's capabilities.

You can manage all AI abilities from your Convi panel. Navigate to AI Agent → Abilities to view the available skills and their current status.

Each ability gives your AI assistant a specific skill. You can activate or deactivate them based on your store's needs.

Allows the AI assistant to search your entire product catalog in response to customer inquiries. When a customer asks about a specific item, the AI can find it and provide a direct link.

Enables the AI to search your integrated knowledge base (including FAQs and policies) to answer customer questions. This is the foundation for providing automated, accurate support.

Lets customers check the status of their order by providing their email address and order number directly in the chat. This reduces "Where is my order?" (WISMO) inquiries.

When a customer's query is too complex for the AI or they request to speak with a person, this ability seamlessly transfers the conversation to a human agent without losing context.

Allows the AI to cancel an order if it meets the eligibility criteria you define. The customer receives a clear confirmation message once the cancellation is complete.

You have full control over which abilities are active on your store.