If the AI can’t track or cancel orders:
1️⃣ Check Task Activation:
Go to AI agent > Guidances.
Confirm that you have define guidances like Track Order or Cancel Orders.
2️⃣ Verify permissions:
Make sure you granted all required Shopify permissions when setting up Tasks.
3️⃣ Confirm order status:
Orders that are already fulfilled or canceled cannot be updated.
4️⃣ Test manually:
Try performing the action in Shopify to confirm it works there.