If your chatbot widget isn’t visible on your store, follow these steps to troubleshoot:
1️⃣ Check if the widget is enabled:
In Convi, go to Widget > Manage.
Make sure the Enable Chatbot toggle is turned On.
2️⃣ Verify the Convi app embed is activated:
In your Shopify admin, go to Online Store > Themes > Customize.
In the left sidebar, click App Embeds.
Find Convi in the list and ensure the toggle is switched On.
Click Save after enabling.
3️⃣ Confirm your theme compatibility:
Refresh your storefront.
If you recently changed your Shopify theme, open the Convi app again to re-save your settings.
4️⃣ Clear your cache:
Sometimes cached files prevent the widget from loading.
Try viewing your site in an incognito window.
5️⃣ Check for app conflicts:
Other apps that inject scripts can interfere.
Temporarily disable other chat or popup apps to see if the widget appears.