AI Training is the process of teaching your Convi Assistant how to understand your products, policies, and brand voice.
When you first install Convi, your AI has basic knowledge about eCommerce, but it needs training to learn about your business.
🎯 Why AI Training Matters
A well-trained AI can:
Answer customer questions accurately.
Reduce the number of chats you need to handle manually.
Improve customer satisfaction.
Increase sales by recommending products or offering discounts.
🧠 How AI Learns
Your AI learns from:
Knowledge: The information you add manually about your store.
Unresolved Inquiries: Questions the AI couldn’t answer.
Handed Over Chats: Conversations you took over, which become examples.
Assistant Instructions: Settings that define your tone, style, and preferences.
🛠️ Components of AI Training
Knowledge
The library of all the answers and topics your AI can use.
Unresolved Inquiries
A list of missed questions so you can fill the gaps.
Assistant Instructions
Controls how the AI sounds and what context it uses.
Tasks
Automated workflows like tracking orders and suggesting products.
💡 Tip: Spending even 20–30 minutes setting up training makes a big difference in accuracy.