Overview
The Settings section in your Convi panel gives you control over your account configuration, widget management, notifications, and language preferences. Access it by clicking Settings in the left sidebar.
💡 Tip: Settings changes take effect immediately after you click Save. No need to reinstall or restart anything.
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Settings Tabs
The Settings page is organized into four tabs:
Tab | What It Controls |
General | Your store information and basic account settings |
Widgets | Chat widget appearance, content, behavior, and custom CSS |
Convi Notifications | Email and in-app notification preferences for conversation events |
Language | Widget language settings for multilingual support |
General Tab
The General tab displays your store information connected to Convi. This includes your Shopify store name and domain. These details are automatically synced from your Shopify account.
Widgets Tab
The Widgets tab is where you manage your chat widget. You will see the Bubble widget chatbot card with a toggle to enable or disable it, a preview image, and a Manage button.
Clicking Manage opens the full widget customization panel where you can configure:
Widget Style: Primary color, bubble icon size (Small, Medium, Large)
Launcher Position: Left or Right placement, side spacing, and bottom spacing (in pixels)
Bubble Logo: Upload a custom logo for the chat bubble
Avatar Logo: Upload a custom avatar for the AI assistant
Powered By Toggle: Show or hide the "powered by Convi" trademark
Content: Customize messages and predefined inquiries
Behavior: Configure pre-chat survey and customer satisfaction feedback
Custom CSS: Add your own CSS for advanced styling
ℹ️ Note: For detailed widget customization instructions, see our dedicated articles on Customizing Your Chat Widget's Appearance and Configuring Widget Content.
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Convi Notifications Tab
The Convi Notifications tab lets you control how and when you receive alerts about conversation activity. You can configure notifications for:
New conversations: Get notified when a customer starts a new chat
Handover requests: Get alerted when the AI hands a conversation to you
Unresolved conversations: Receive reminders about conversations that need attention
Notifications help you stay on top of customer interactions without constantly monitoring the inbox.
Language Tab
The Language tab controls the language of your chat widget interface. Convi supports multilingual conversations, and you can set the default widget language to match your store's primary audience.
For detailed instructions on managing languages, see our article on Managing Widget Languages.
Related Articles
Customizing Your Chat Widget's Appearance
Configuring Widget Content
Managing Widget Languages
Understanding Convi's Pricing Plans