Assistant Instructions help you control how your AI communicates and ensure every reply fits your brand style and tone.
🎨 Why Use Instructions?
Setting instructions helps you:
✅ Keep responses consistent and professional.
✅ Choose the right level of detail in answers.
✅ Match your brand’s personality.
✏️ How to Set Instructions
Go to AI Training > Instructions.
🗣️ Assistant Personality
Here you can customize:
Assistant Name
The name displayed to customers during chats (e.g., “Convi Assistant”).Tone of Voice
Choose one of these options:Friendly
Professional
Playful
Answer Length
Select the amount of detail you prefer:Short
Medium
Long
🧠 Custom Instructions
Use this section to give your AI important context about your business.
Include details such as:
What you sell
Who your customers are
Your main policies or special offers
Any words or style preferences
Example:
We sell luxury skincare products. Our customers value natural ingredients and premium packaging. Use a warm and knowledgeable tone, and always mention our 30-day return policy when relevant.