Note: Some customization, configuration, or features may be limited on free or lower-tier plans. If you encounter any plan-based restrictions, consider upgrading to unlock the full potential of Convi. Please note that permissions and feature availability may change from time to time based on market research and product improvements.
Assistant Instructions help you control how your AI communicates and ensure every reply fits your brand style and tone.
🎨 Why Use Instructions?
Setting instructions helps you:
✅ Keep responses consistent and professional.
✅ Choose the right level of detail in answers.
✅ Match your brand’s personality.
✏️ How to Set Instructions
Go to AI Training > Instructions.
🗣️ Assistant Personality
Here you can customize:
Assistant Name
The name displayed to customers during chats (e.g., “Convi Assistant”).Tone of Voice
Choose one of these options:Friendly
Professional
Playful
Answer Length
Select the amount of detail you prefer:Short
Medium
Long
🧠 Custom Instructions
Use this section to give your AI important context about your business.
Include details such as:
What you sell
Who your customers are
Your main policies or special offers
Any words or style preferences
Example:
We sell luxury skincare products. Our customers value natural ingredients and premium packaging. Use a warm and knowledgeable tone, and always mention our 30-day return policy when relevant.