Your Convi Analytics Dashboard is the central hub for understanding your AI Shopping Assistant’s performance. It provides the data you need to measure effectiveness, identify customer trends, and make informed decisions to improve your support strategy.

You can access your analytics by clicking on the Analytics tab from the main navigation menu in your Convi panel.

The dashboard is divided into several sections, each providing a unique insight into your AI's performance.

This section provides a high-level summary of your AI's activity and effectiveness over the selected date range. It includes:

This donut chart shows which AI abilities are being used most frequently in conversations. This helps you understand which automated tasks are providing the most value to your customers. Common abilities include:

This donut chart breaks down the main topics of customer inquiries. By understanding what your customers are asking about most, you can identify areas where your knowledge base may need to be expanded or where new AI abilities could be beneficial. Common topics include:

This section displays customer satisfaction ratings based on their feedback (thumbs up/thumbs down) on the AI's responses. This is a direct measure of how helpful your customers find the AI assistant.

This table shows the top pages on your website where customers initiate conversations. This data can help you identify pages that may have confusing information or where customers have common questions, allowing you to proactively add information or improve the page content.

Your analytics dashboard is more than just a report; it's an actionable tool for improvement.

By monitoring these metrics, you can continuously refine your AI's performance, leading to higher customer satisfaction, increased resolution rates, and a more efficient support operation.