Configuring Widget Content
Configuring Widget Content
Your Convi chat widget is more than just a window for AI conversations; it's a dynamic part of your storefront. Customizing its content allows you to create a branded, helpful, and engaging experience for your customers from the moment they see it. This guide will walk you through the various options for configuring your widget's messages and predefined inquiries.
How to Access Widget Content Settings
All content settings for your chat widget are managed within the Bubble widget customization panel. Follow these steps to get there:
From your Convi admin panel, navigate to Settings in the left-hand sidebar.
Click on the Widgets tab.
You will see the "Bubble widget chatbot" card. Click the Manage button.
In the customization panel that appears, select the Content section from the left-hand menu.
This is where you can control the text and interactive elements your customers will see.
💡 Tip: As you make changes, you can see them reflected in real-time in the Live Preview panel on the right side of the screen. This helps you perfect the look and feel before saving. |
Customizing Widget Messages
The Messages accordion contains the core text that appears in your chat widget's interface. A clear and welcoming message sets the right tone for the conversation.
Here, you can customize key text fields, including:
Welcome Message: The first message a customer sees when they open the chat.
Header Text: The text that appears at the top of the chat window.
Click on the "Messages" accordion to expand it and edit the text in the provided fields. Make sure your messaging aligns with your brand's voice and tone.
Configuring Predefined Inquiries
The Predefined Inquiries accordion allows you to create quick-action buttons that help customers start a conversation about a specific topic. When a customer clicks one of these buttons, it automatically sends a pre-written message, streamlining the process of getting help.
This feature is perfect for guiding users toward answers for your most common questions, such as:
"Where is my order?"
"What is your return policy?"
"Do you ship internationally?"
Click on the "Predefined Inquiries" accordion to add, edit, or remove these conversational shortcuts.
ℹ️ Note: While you configure the inquiries here, the logic for how the AI responds is managed in your Knowledge Base and AI Abilities. Ensure you have content or abilities set up to handle these common questions effectively. |
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