# Convi Helpcenter

> Welcome to Convi Help Center

## Getting Started

- [What is Convi? An Overview](http://help.conviapp.com/en/articles/11677936-what-is-convi-an-overview.md)
- [Installing Convi on Your Shopify Store](http://help.conviapp.com/en/articles/11677944-installing-convi-on-your-shopify-store.md)
- [Completing the "Finish Setup" Checklist](http://help.conviapp.com/en/articles/11677957-completing-the-finish-setup-checklist.md)
- [Getting Started with Convi's Free Plan](http://help.conviapp.com/en/articles/13824070-getting-started-with-convi-s-free-plan.md)
- [Understanding the Convi Dashboard](http://help.conviapp.com/en/articles/13823903-understanding-the-convi-dashboard.md)

## Inbox & Conversations

- [Understanding Conversation Topics and Analytics](http://help.conviapp.com/en/articles/13823929-understanding-conversation-topics-and-analytics.md)
- [Viewing a Conversation](http://help.conviapp.com/en/articles/13823899-viewing-a-conversation.md)
- [Navigating the Conversation Inbox](http://help.conviapp.com/en/articles/11677965-navigating-the-conversation-inbox.md)
- [Taking Over from the AI \(Manual Handover\)](http://help.conviapp.com/en/articles/11677973-taking-over-from-the-ai-manual-handover.md)

## AI Agent & Training

- [How the Convi AI Learns](http://help.conviapp.com/en/articles/11677985-how-the-convi-ai-learns.md)
- [Optimizing Your AI: Using the 'Optimize' Tab](http://help.conviapp.com/en/articles/13823907-optimizing-your-ai-using-the-optimize-tab.md)
- [Setting Your AI's Personality & Instructions](http://help.conviapp.com/en/articles/11678263-setting-your-ai-s-personality-instructions.md)
- [Understanding and Using AI Abilities](http://help.conviapp.com/en/articles/13823930-understanding-and-using-ai-abilities.md)
- [Lead Capture: Collecting Customer Contact Info](http://help.conviapp.com/en/articles/13824072-lead-capture-collecting-customer-contact-info.md)

## Widget & Customization

- [Customizing Your Chat Widget's Appearance](http://help.conviapp.com/en/articles/11678302-customizing-your-chat-widget-s-appearance.md)
- [Configuring Widget Content](http://help.conviapp.com/en/articles/13823909-configuring-widget-content.md)
- [Setting up Predefined Inquiries & Pre-chat Surveys](http://help.conviapp.com/en/articles/13823931-setting-up-predefined-inquiries-pre-chat-surveys.md)
- [Managing Widget Languages](http://help.conviapp.com/en/articles/12628609-managing-widget-languages.md)

## Troubleshooting & FAQs

- [Troubleshooting: Widget Not Appearing](http://help.conviapp.com/en/articles/11678344-troubleshooting-widget-not-appearing.md)
- [Troubleshooting: AI Not Responding](http://help.conviapp.com/en/articles/11678362-troubleshooting-ai-not-responding.md)
- [FAQ: What counts as an 'AI Reply'?](http://help.conviapp.com/en/articles/13823919-faq-what-counts-as-an-ai-reply.md)
- [FAQ: Is my data secure?](http://help.conviapp.com/en/articles/11678378-faq-is-my-data-secure.md)
- [Contacting Convi Support](http://help.conviapp.com/en/articles/13824078-contacting-convi-support.md)

## Analytics & Reporting

- [Your Analytics Dashboard Explained](http://help.conviapp.com/en/articles/13823911-your-analytics-dashboard-explained.md)
- [Tracking Customer Feedback and Satisfaction](http://help.conviapp.com/en/articles/11677982-tracking-customer-feedback-and-satisfaction.md)

## Settings, Billing & Account

- [Understanding Convi's Pricing Plans](http://help.conviapp.com/en/articles/13823900-understanding-convi-s-pricing-plans.md)
- [How to Upgrade, Downgrade, or Cancel Your Plan](http://help.conviapp.com/en/articles/13823901-how-to-upgrade-downgrade-or-cancel-your-plan.md)
- [Managing Your Account Settings & Notifications](http://help.conviapp.com/en/articles/13823912-managing-your-account-settings-notifications.md)
- [How Billing Works: Subscriptions & Overage](http://help.conviapp.com/en/articles/13823913-how-billing-works-subscriptions-overage.md)

## Integrations

- [Connecting Convi to Gorgias](http://help.conviapp.com/en/articles/13823915-connecting-convi-to-gorgias.md)
- [Connecting Convi to Zendesk](http://help.conviapp.com/en/articles/13823916-connecting-convi-to-zendesk.md)